Glos guy, I will definitely be taking your advice and asking for this matter to be brought to the attention of the dealer principle. If the outcome is not satisfactory then I’m not sure I have got the energy or health to pursue this matter to BMW UK. You also make a valid point that I will be at the back of another waiting list for a vehicle, I certainly don’t want that. I think if that was the case I would only entertain a stock car and definetly not from this dealer and possibly not even from the manufacturer!!
At the risk of sounding pedantic Carl, asking for it to be ‘brought to the attention of the dealer principal’ won’t cut it. They will tell you that they will do that, but they won’t. You need to calmly say that “unless they honour the AP at the time you ordered the car, you would like to speak to the dealer principal prior to escalating your complaint to BMW UK”. I am certain that the New Car Sales Manager won’t want the dealer principal to know how his team has messed up, especially as he would probably have been responsible for the hiring of the poor guy you originally dealt with. You won’t get to speak to the dealer principal, let alone need to escalate to BMW UK, but demonstrating that you are prepared to do so might be needed to get you the correct result. Your strong case is based upon the facts that there is no question that you ordered the car (or they wouldn’t have it) and that you are a Motability customer (or you would have paid a substantial deposit) and they know that the Motability rules are that you pay the AP price applicable when you order. They are trying it on and right is on your side. They won’t want a formal complaint logged against them. Good luck. I am sure that you will get the car for the original AP.