Carl, one of the issues, is that this is your first motobility car, so you didn’t know what to expect at the time of order. So buyer beware, the whole order process is now done on line, Covid or not, and you should have seen that that being done, and motobility approving the order, then and there, and a few days later, receive the motobility package. Unless motobility pursue the matter for you, and again you should have paperwork/order that was signed and countersigned, to show commitment, it may be a challenge, but again you did not leave a deposit on order, which I always do, again to show commitment to the order.
At this stage and due to price rises on the GC, unfortunately, it’s not the bargain it once was, if you don’t get anywhere with motobility, I definitely would go to another dealer or even a brand, at the GC’s current ap, a bmw 320 or MB Clk or Audi Q3, a top line, Mini Cooper, are within reach and represent better value for money imho, and that’s from a GC owner, who thinks the car is fab, but wouldn’t bite at the current AP.