The thing is FiestaRed. Dealerships, especially the Motability side have to meet certain criteria to become a motability dealership. If, for what ever reason they are not meeting those agreed standards, then questions need to be asked.
Your first port of call would be to try and sort matters out with the dealership. If, however that fails then that is when you need to talk to Motability. I do hope you can sort things out FR. Please keep us updated.
Joss
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