<p style=”text-align: left;”>as joss says, with idrive 7, which all the gran coupe msport will have, and the voice assistant, which can be customised in the idrive. Someone may have inadvertently changed the default wake word, from “hey bmw”. Have you tried the mike button on the idrive, or hooked up android with Google and tried the Google assistant, “hey google”. or tried a Bluetooth call, to test the mike? It may be the cars sim card is faulty or not activated. One for a call to the dealer.</p>