So, 12 years after producing his first cars, at what point does the “ramp up phase” end? I’m sure all manufacturers have issues and all have excuses for them (that typically blame something/someone else).
But poor build is poor build, there are no real excuses other than quality control either not doing their job correctly or being told that the current quality level is correct for the price/market/gullibility of the buyers concerned.
In life, it's not who you know that's important, it's how your wife found out.