Hi jmac. It’s been 3 years since we last ordered a car, but we have never been asked anything like that and if we were I would tell them to b**g*r off! Your PIP (or equivalent) entitlement and resultant letter from Motability confirming that you can order should suffice. The only thing I can think is that it might be related to the insurance, rather than the order, but I would call Motability and seek some reassurance. Asking for a deposit at the point of order is at the dealers discretion. Some people get their knickers in a knot over it, but I have always paid one as I usually add quite a few options which puts the dealer at risk if the order is subsequently cancelled (not that I’ve ever cancelled an order). I would certainly want to see the car and check it over before paying the full AP though. Given that a payment via a debit card results in virtually immediate cleared funds, I am a bit confused as to why they require payment days in advance. Again, might be worth talking to Motability. They are very helpful.