Thankyou martinod & Rox you have been so helpful and put me slightly more at ease. I have rung multiple times and emailed often twice a week every week…I have a relative in intensive care on a ventilator at present and am grieving my partner so my stress is already high, I was flashed some papers in the dealership and asked to sign the dotted line plus the large payment but I was not given anything to keep myself. This is my first motability vehicle so it’s all very new to me and quite overwhelming/confusing. It’s quite worrying trying to sort it all over the phone as I like to be doing these sort of things in person and have it all slowly explained. I have previously informed motability of this dealer and no communication which they have logged so i think now Iv given it a couple of months I will contact them further. It’s just so disappointing, Thankyou so much for your responses you have definitely made things a lot clearer for me and the tip for double checking the vehicle before inputting the pin is a massive help as I had no idea.