It doesn’t surprise me at all that Volvo scores so poorly as I know from personal experience what a pain their system is. We had the last generation XC60 which had a screen but also had buttons and it’s so much more intuitive to use. These new systems are fabulous bits of tech, they look awesome too, but to not have basic physical controls is silly. It’s as much of a distraction as using a mobile if not more so. I’ve started to use voice control more and it does work most of the time, but it’s not intuitive yet. All of that said, the quality of the screen, the speed of response, and the features are all excellent. We upgraded the hifi system to a Harmon Kardon and it is very good, although it’s noticeably better at Mrs B’s dance and trance music than it is my more mainstream choices!