As an update, I’ve just contacted Motability and things seem to have changed. I am now told that the GCB will NOT be paid until vehicles are handed back to the dealership. The GCB was being paid out on three years but now you have to wait until such a time as your new, replacement vehicle is ready to be handed over.
Is that really a change Mike? It seems illogical to me that Motability would ever pay out a GCB before you return the car. It’s quite normal for delays to new car orders to mean that you have your previous car for a little over the 3 years (even before Covid) but makes no sense that a GCB could be paid just because the arbitrary 3 months has been reached, as you may damage the car in the weeks or months between the 3 years and handing the car back. The car condition is assessed at the point you hand it back and not before and I thought that had always been the case?