Its true that motability make a lot of £££££££ and they spend a lot of it on wages, bonuses and fancy buildings but the math is there for everyone to see. If the cars are getting more expensive and our allowances don’t keep up motability will need to reduce the number of cars available, already happening or increase APs for average cars, already happening.
When motability customers decide to buy a second hand car rather than pay a high AP for a for a basic car the company will slowly but surely die.
The challenge is to change the business model to accommodate the new tech that is coming. As rox noted autonomous vehicles are coming soon and the need to have a car of your own, especially in large towns and cities, will reduce. Motability need to acknowledge that and produce a business plan that take full advantage of it.
I believe some sort of partnership will be required to enable them to achieve this and a lot of motability jobs will need to go as the day to day activities of the company drastically reduce.