So I ring Europcar, the lady I dealt with decided to huff and puff when she knew I was on the phone and told her about a full tank receipt I also had and thr fact that I also washed the vehicle and I had the person’s number who collected the vehicle. She turned around and huffed and puffed again and decided to end the case to as “I shall ring Europcar to authorise the refund that was taken out of your acc within the next 2-3 days”. No words to be said there.