@Dave G
Back in 2009 my first Motability car was rear ended and the stand in car was delivered by, what I could make of it, a company called “Rent-a-Wreck” who delivered a car that had just come out of a body shop because the engine compartment was covered in body filler dust, that, or it was cocaine.?
I complained to Motability about the state of the car who in turn must have told the renting company because the cheeky so and so who collected the car made a remark along the lines of “at least you don’t have to worry about scrapes, dents and scratches to the body work with a car like this” but yes you do need to worry because had I not complained no doubts the finger would have been pointing my way.?