My experiences have mainly been positive, VW 2009 golf the sales man made me a Soul and R&B mp3 CD because we spoke about love for music, he kept me informed every month, I got a tank of full and various other bits.
BMW 2013 they were pleasant, they rushed a bit on handover as he had a few to do but when looking for cars I was just thrown the keys.
VW 2016 guy went above and beyond and sent numerous videos and kept fully informed.
Volvo North London Colindale 2016, guy was an utter dick.
Seat 2017 they were very helpful as I got a stock car, my only complaint is that Cars were being delivered with upgraded alloys but they said as it’s Motability they would prefer them on another car so would I mind swapping them for the original ones. I wasn’t to bothered tbh because the rode better.
current order in with Volvo W.garden city for B4p R design Pro, got a discount and for the test drive was given the keys to a XC40 R design Pro Recharge. No complaints at all and they were very help and very accommodating. Even gave me a discount.