I’m on my 4th motability car and ford Croydon have always been brilliant, mercedes Croydon were lovely when we went in looking for our newest car and he even informed me about motability grants even though he knew we weren’t going to purchase the car as the boot was too small. Mitsubishi West Wickam were lovely also. One thing I must say is I have never been shown around the car on handover, just handed the keys and asked do I know how to work the car.
I have just been through the process of ordering a new car and went to a few dealerships to pick the next car. Audi in Coulsdon were awful and made you feel like why are you here, you aren’t good enough to drive an Audi, so we left and would never pick an Audi as a result. BMW in Surbiton were brilliant, they made us feel like we were valued and they spent two hours with us making sure the X1 was the right fit for us. The motability agent there went through every option and placed the order. He did warn us that due to covid the wait would be long. Having seen on this forum you can track the build week through BMW chat, I asked the dealer for the order number and after. Few days he replied and the build date is November 8th. I then applied for the motability grant once they were open again and it was granted and put through and the dealer was great done his bit to secure the grant on his end and now all I have to do is wait for the car.
Some dealerships are awful and need a lesson in customer care but generally they are great and once you get the motability specialist at the dealership I’ve found it goes well but I would say ford in Croydon customer care is always very good even when you walk in post-covid without an appointment.