I finally contacted them today and they were lovely on the phone and emailed the form straight over and I filled it and sent it back and emailed the documents required. I think having an income related benefit is a criteria or certainly helps as they asked me at both stages what I got. I filled in lots of detail even if it seemed minor as to why I ordered the car I did so now just have to wait and see what they say. I’m not too hopeful as I’ve heard they prefer you to take a lower spec car but can only try and if not the credit card will take a massive hit. Thanks for the advice though as I thought it was still closed to existing customers