As a disabled customer you should have had priority and not been kept waiting 7 hours, I did inform them I was disabled and they said I would be on priority list and kept informed every half hour of eta (which they did).
That’s what I’ve always thought vinal that Motability customers had priority and wonder if Micky could tell us if he used the RAC Motability number 0800 7311173 when he called for help.
Thankfully I’ve never needed to ring the RAC since becoming a customer but I have raised my concerns with Motability about the lack of a spare wheel and again thankfully only one of my four Motability cars have been spare-less.