SamMobile – Just really really bad timing, dealing with DWP, then COVID and then motability shuts down and hibernates.
You cannot blame the salesperson, they input the details into the order and its up to the manufacturer from there. He cant see where your order is going. Until the dealership are informed that there is a delivery due, with order numbers attached, only then will thew motability guy contact you with a timescale. Until all manufacturers have a tracking system where you can view your order, it really is pot luck.
After reading a few posts on here on how the ‘customers’ abuse the salesperson, am surprised the salespersons are so nice.
No other marketplace can you order a piece of kit costing £31,000 and then cancel it on a whim. Do this too often and no surprise dealerships will demand a 1000 deposit.
Motability is a privilege.
It is not your privilege to abuse the chain of people who manage this scheme with ignorance.