The motability system is all screwed up with covid, and a lot depends on which part of the country you are in.
I visited the Volvo dealership in Edinburgh yesterday and they have all the systems in place for the customers, floor markings, sanitisers and the salesmen are all wearing disposable gloves.
But the mobility saleperson had only started on Wednesday and he was like a stunned rabbit. He had a pile of folders about 10 high, these are all customers who are in the renewal queue. He was phoning each one to let them know the dealership is up and running, but he has no information of where their cars were. I did see 4 CX40’s just off the transporter and covered in their white protective film.