this is my first time getting a car on mobility scheme, can someone please talk me through how it works?
In a nutshell:
As you are a new customer, you cannot order until at least 1st July 2020, which co-incidentally is when the new Motability pricing quarter starts, so some new cars may be added and some removed and/or prices adjusted up/down.
Search the vehicles available on the Motability website on or after 1st July and see what vehicles you may like and note the advance payment on the vehicle (some smaller cars may have no advance payment).
Use the dealer search on the Motability website to search out local dealers. Ring the dealer(s) to make an appointment (due to covid-19 a lot of dealerships are by appointment only) to speak with their Motability sales person(s).
Check that any cars you look at meet all your needs – you really do need a test drive in any vehicles you like the look of. Also check if things you want are fitted are standard or are payable optional extras.
Once you find a suitable vehicle, order it from the dealer (you will need your allowance award letter, driving licence and proof of address – bill, bank statement etc).
Once the dealer lets you know your car is ready to collect, go to the dealership. Fully check the vehicle is exactly as you ordered. Pay any advance payment to the dealer. Enter the PIN that Motability will have sent you after you ordered the vehicle.
Drive away.