guys, just to try and provide a little reassurance, we where due to receive our new vehicle 21st of April, once all dealers opened I emailed the dealership and also tried calling them, they are inundated with vehicles that are not just for Motability but other customers also, they have cars stuck in compounds and also mid build which should have arrived by now… I am not making excuses for them, not in the slightest, it actually took to us calling Motability themselves whom then called the dealer and miraculously answered and was spoken too.
MB where extremely helpful, the got all the answers we needed and told us all about the phasing of handovers with those late March being prioritised first and then onwards. We have been told that our car was still in Germany and should arrive in 10 working days and then MB will give the green light to handover in a timely effort. MB stated very clearly that dealers want to handover as soon as, due to sitting stock and MB want to get through this phase so they can then concentrate on new orders and the next Q.. MB stated we could also cancel if we wanted and continue on the extended and order further down the line if we wanted.. I have to be brutally honest and say that MB have been really helpful and with us having to wait on hold for 20 mins they did all they can to get the answers I needed.. I hope this helps and reassures folk..