A message from Robert Forrester, CEO of Vertu Motors plc
Updated: 20th April, 2020 @17:15
In following HM Government and Public Health England advice, we recently made changes to the delivery of sales and servicing across our dealerships.
While our dedicated teams have always been available to help customers and to discuss their needs via live chat, email and telephone, in all but exceptional circumstances, we decided to postpone any delivery or collection of vehicles due to the lockdown.
Following recent clarification, we are now offering assistance to key workers in need of a vehicle, who live within 20 miles of the supplying dealership. We will continue to keep these matters under review and to ensure that we prioritise both colleagues’ and customers’ health and wellbeing as our number one priority.
A large number of our service departments have remained open to assist key workers, essential organisations and vulnerable customers with servicing, repairs and tyre needs. We believe that this is an important service to our local communities and customers.
We continue to monitor and follow advice from Government. We are now beginning to plan for the safe and gradual return to offering a full service through both our sales and service departments. This will include use of PPE, social distancing policies and new working practices.
Robert Forrester, CEO