Donald,
hearing your story about the Glasgow branch and the lies they spout comes as no surprise to me, I’ve witnessed first hand the under hand tactics and incompetence that is rife there
if I ever decide on a Merc I will save the absolute ballache and travel further to avoid them
this type of incident and many others are not exclusive to the Motability side of their business , its across the board
they’ll talk a good game at first , but it’s all baloney
i every customer has a different experience but I’ve known far too many let down badly at this dealership
anyways I hope you find a resolution ASAP mate ??