some people probable will disagree with this, I have been using Motablity since i was a teenager now over 50 i have used it a lot and in that time Iv seen a lot of changes over the years , like other big corporate company’s Motablity its all about money.
We use our PIP to pay motability but we really don’t have any say about much if anything they make the decisions and we need to say thanks.
I’m in scotland just outside Glasgow and the winters are usually bad especial when it snows a lot of the time we cant use the car because the car is bad in the snow and ice so if you’v got doctors or hospital appointments or need food you cant go so the car becomes useless.
i think i’m becoming very cynical in my old age