Yeah, I was assigned a case manager who was on the bus next to Mr Useless, just repeated the bulls**t that Seat spouted and never forced the situation, after trying to get hold of him for over a month (excuse after excuse, not in work, in a meeting, off sick, on holiday etc etc etc) I just stopped trying and gave up.
The only reason I didn’t swap the car was I was waiting for a few ducks to get in a nice neat line and it corresponded with the end of the 3 year lease anyway.