It’s definitely the dealership and the individual Motability adviser rather than the brand.
Today my daughter picked up her Motability Peugeot 208 from Bristol Street Motors in Northampton and the advisor was excellent – yet Peugeot in Leicester is the only dealership where my wife was made to feel unwelcome (albeit a few years ago).
We’ve always been very impressed with our local Toyota dealer (Vertu Leicester) but we’ve always dealt with the same salesman.
I wonder how much of the discrepancies described here are down to (a) training by Motability or (b) salespeople just being demotivated in their jobs?
Edit: Maybe another point regarding how dealers view their customers is whether they keep their disabled spaces clear for disabled drivers rather than loan or staff cars – this was an issue with 3 of the 4 dealerships we visited today with only Hyundai passing the test!
