It’s the dishonesty that’s the problem and looking at it from a VW point of view they don’t even have specification broachers any more.
As they increased the retail prices, what seemed like every other month, they would produce a new broacher/price list where you could see the prices of every spec in every trim for a given model.
The reason they gave for stopping the spec/price list is because of the never ending price increases but to my thinking it also gives them the ability to hide exclusions to specifications.
Now we don’t know what where getting until were sat in the car and with no broachers there’s no way to prove you haven’t got the car they said you would have. I’ve noticed this a lot of late with most manufactures you only got an online specification that only tells you what you get (normally big got to have items) but not what you don’t get, in other words you get told its got the heated seats but not told they’ve excluded the satnav that you assumed was standard although VW do give a “general specification” after you configure a car that you can print out but its so easy to remove something without it coming to your attention as they can change specs with the changing of the weather.
The UK has some of the best, if not the best, consumers laws in the World except when it comes to cars where we have some of the worst. You would not get away with taking things out of a car before delivery without telling you if we were in the USA where they have lemon laws and a good example of there car sales rules is VW bought back all the diesel cars they sold to US customers after diesel-gate where in Europe we got a court case if you can afford to fight it.
I can understand Mickey’s feeling of just wanting to be done with it as I had the same thing with not having an electronic hand brake in my current car when I was told it definitely has and when it turned up it didn’t but like you Micky after spending months if not years looking for a suitable car you just give up. Now I’ve spent three and a half years pulling up that lever thing between the seats and curse that KIA dealer every time and goes without saying I’m not getting another KIA even though its a very good car, be it one without a EHB.