I do hope that you get it all resolved Lou and I’m sure that you will get all your money back. If the dealer plays silly buggers I would call Motability and if that doesn’t work I would initiate a chargeback dispute with your credit or debit card provider (assuming that you paid using a card). If you have been clear with the dealer that you have cancelled the order due to their poor communication and unacceptable delays then there is no reason why they shouldn’t refund you in full. Some dealers chance their arms but a complaint via Motability can penalise their incentives and a refund generated via chargeback will result in charges for them, both of which they will be keen to avoid. It shouldn’t have to be the case, but assertiveness pays in these circumstances.