Having been a Motability customer for the past 35 years, I do not recall ever getting a customer satisfaction survey sent to me.
maybe it’s because of the timings that we don’t realise with all the excitement, but upon collection of a new car the dealership always asks a few questions as part of the hand over or thier is normally some sort of questionnaire within the welcome pack, we too have received calls within the first 48hours just to ask “how the new car is”.
satisfaction figures are one of the easiest to manipulate.
I suppose if we are really concerned/unhappy we could always email our local MP and inform them the scheme is being let down by some of the offending dealers.
With the very well orchestrated silence surrounding Mike Betts expected Departure for the last Year (Motability Operations ) I would suggest an Email to the Newly appointed Interim CEO Barry Le Grys (Motability) might be the present best action to take as he will be very keen to impress within his New Roll. It is after all Motability that employs Motability Operations and the new CEO may be better placed and upbeat than an Local MP or even the out of touch Lord Sterling.