I would imaging the reply will contain the speel that can be found within Motability Annaul reports about modern slavery and alike, oh and will definitely include their standard statement. Complaints Publication Report Under the Financial Conduct Authority’s Dispute Resolution: Complaints Rule Book, and in common with other organisations that offer regulated consumer credit products, we are required to publish the number of complaints we receive on an annual basis . And thier current Favourite. We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
I suppose if we are really concerned/unhappy we could always email our local MP and inform them the scheme is being let down by some of the offending dealers.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.