A Forum Sticky to be accurate would only contain the information as set out by Motability as all other information is Opinions and experiences, and All Statements and procedures are found on the New And Improved Customer Website. (Yes that is sarcasm) https://www.motability.co.uk/ with reference to voicing things to Motability, I’ve always been of the opinion that 1000 individual voices are better than 1 umbrella voice, motability isn’t a one size fits all and a lot of things are on an individual bases, motability already have people in place that Do mystery shop, reviews, articals,questions and answers,reports etc, details of which and contact numbers can be found in the Motabilty LifeStyles magazine. They also have a Have Your Say Section. I would suggest this established recognised route would be the best port of call. http://motabilitylifestyle.co.uk/
JS,
I totally concur that ‘big business’ indeed does take more notice of a number of well constructed individual complaints as opposed to a ‘collective’ complaint which often can seem somewhat ‘engineered’ to prove a point.
A well constructed and evidenced individual complaint, sent by formal letter as opposed to e-mail or telephone seems to always receive attention.
One person who I have found to be very responsive is actually Lord Sterling (Chair of the Motability charity) as formal letters sent to him at the House of Lords are generally passed to very senior execs at Motability Operations (such as Mike Betts (the former CEO) and Declan O’Mahoney). Lord Sterling also follows up on the complaints should they not be resolved ot the customer’s satisfaction.
Sadly just speaking with the general Customer Service agents at Motability rarely bears any fruit.
As regards to the ‘Have your say’ in the Highlife Magazine, I am aware of a number of Motabiity customers who have sent in genuine but ‘adverse to Motability’ items which never see the light of day in the Highlife magazine. It seems to only publish ‘positive’ items as opposed to anything critical of Motability.
Dave