I lost a lot of extras payment (nearly £3000) when Vauxhall messed up my order so I had to find an available car fast, a wonderful Golf, but had to change that after just months when my condition deteriorated and I needed a big car. The loss was on the Golf. Now I’m happy with my Alhambra Xcellence but have to change again after just a few months to another Xcellence because my condition is worse again and I need a hoist, and, of course, the AP has risen. Motability’s system didn’t allow for just adding a hoist to my existing Alhambra – that’s daft. Fortunately, as the Xcellence comes with everything, I’m not losing on extras this time. Motability have been brilliant, mainly, they’ve let me switch twice within months, they will try to help, but a switch may cost you. With empathy.