Yes we had ours done too, My daughter rang up and popped in to VW as my passenger side rear seat boot release lever stopped working? They said the cable needed tightening.
looked up my Recal and did the sunroof led, the seat release, another infotainment update? I had one done in June, another levels check add blue top up.
Wash and wax all while she and I waited. I think it took about an hour and a half.
I did wonder why it wasn’t connected.