I thought it’s because we are disabled that dealers show us around cars before we put a pin number in, for our protection against mistakes.
Even if we know nothing about cars we can check the options and the adaptions are correct at least, it’s up to the dealer to show how things work and then ask if we have any other questions.
Also the dealer check list is something that motability insist on as far as I’m aware?
my wife or daughters no nothing about cars at all other then the little I’ve told them. But I definitely wouldn’t be driving home in a car that wasn’t suitable.
Just last week I went with my daughter to collect her brand new mini, she took me along in my chair as she knows nothing about cars, but the salesman was great, showed her every function, explained all the breakdown over, service plan and only when she was happy completed everything, I wasn’t needed at all.
I totally agree about there being plenty of terrible sales staff at dealers. Lots of them need retraining or training in how to help disabled customers.