My apologies for the lost stolen bit. However the stalemate can’t go on. Someone has to yield. Perhaps seeking a higher authority within both organisation might be required to resolve this.
https://www.motability.co.uk/contact-and-support/complaints/
You may wish to contact you MP if you still are not getting anywhere.
You could also draft a letter to Motability customer service and DVLA setting out your dilemma. Asking them to liaise with each other in order to resolve the situation. I would recommend doing this before making a complaint.
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.