it is a difficult conundrum as the profits primarilly have come because the second hand car market was so bouyant for quite a while and as motability cars are typically low mileage they were getting far more than predicted at the end of leases. lets face it an extra £1000.per car soon adds up given the numbers changing each month. now thats not to say they should have reacted to that far sooner rather than letting it build up as it did someone definately took their eye off the ball.
converseley imagine the hell we would now be going through if the bottom had fallen out of the second hand car market over the same period would the government be bailing them out?
there needs to be better management thats for sure but its always the problem both with industry and nationalised entities the management payroll etc gets fatter and fatter regardless of performance. finding the right people is the important thing someone who cares about what the company is supposed to do rather than lining their own pockets.