I received another response from motability
I have reviewed the additional questions you have raised. I understand why you want more detail, particularly where these changes affect something as important as your mobility and independence.
As set out in my previous correspondence, the changes apply to new vehicle orders placed on or after 1 July 2026. Existing leases are not changing right now.
You asked about the figures referenced in Andrew Miller’s published letter, including the estimate of around £300 million a year in additional Scheme costs and the statement that, without changes, lease costs could increase by around £1,100 on average over three years.
These figures relate to the overall additional cost of delivering the Scheme and the average impact across renewing leases. They are not intended to be a simple per-customer division of the full Scheme population. The £300 million per year figure reflects the estimated increase in Scheme costs arising from the Government’s tax changes and associated pressures on renewing leases. The £1,100 figure is an average estimate of the cost impact over a three-year lease if no package changes had been made. We have therefore changed parts of the lease package to offset much of that impact and limit the average increase to around £400 over three years.
You also asked about increases to Personal Independence Payment (PIP) and whether this changes our position. In relation to increases in the mobility allowance over the course of a lease, these are factored into the pricing of the agreement when the lease is taken out. This means that any increases to the mobility component during a three-year lease are already reflected in the lease pricing for a vehicle on the Scheme, and do not change our position on the changes already announced.
In relation to whether these changes would be reversed if Government tax policy changed in future, we keep the Scheme under review on an ongoing basis. However, I cannot speculate on future Government decisions or any future Scheme decisions beyond the changes already announced.
You asked about customer engagement and whether hearing from more than 100,000 customers is a fair reflection of customer need. We have engaged with customers through surveys, interviews and focus groups over a period of months to understand how the Scheme package can evolve in response to cost and tax changes. With a customer base of more than 890,000, we cannot contact every customer each time, but the engagement was intended to gather a broad range of views and perspectives. I appreciate that you were not contacted directly and that this is a point of frustration for you.
In relation to CEO pay, as previously outlined, CEO’s pay is set by an independent committee and reflects the experience needed to run a large, complex organisation such as Motability Operations. I am not able to provide further commentary on individual remuneration decisions, the committee’s internal processes, or comparative personal salary assessments.
You also asked what duties justify that level of pay and what evidence supports the increase you referenced. I appreciate you have strong views on this topic. However, my role is to respond to the Scheme changes and how they apply in practice for customers. I am therefore not able to add anything further beyond the position set out above.
For the reasons already explained in my earlier responses, our position remains unchanged. We have already provided our final response on this matter. We may not respond to any further correspondence about it.