Hi guys, thank you both for your replies.
I get that people are only human and do makes mistakes, but when you as a customer are calling an entity such as Motability for clarification (after reading all the paperwork) asking if there are any options with your current lease due to changes of circumstance, you’d expect the person on the other end of the phone to double check the info they were giving out would be correct.
I’m just left frustrated that I have spoken to them several times and was given a different answer twice and then the third time. when I thought we’d got to the bottom of the misunderstandings and come to and solution, to then have the door closed because the person in question didn’t understand my needs etc.
I think more training of their staff is the very minimum they need to do when working with such a complex web of different needs and circumstance as they obviously were clueless about how my disabilities affect me.
If it is the case that they are tarring everybody with the same brush with regards to the VAT changes … Then shame on them. I was not fully aware of this until you told me. The only thing I was aware of was that the dealership told me that If I was to order my vehicle before the next quarter they would guarantee any upward price change would not affect me.
They also spoke to their manager about holding said vehicle until my lease was up and they were fine with that too. Hopefully they do honour that, I have it in writing that the car is question is mine. It’ll just now sit for 10 weeks rather being used for the very reason I ordered it as soon as they said I could.
Fortunately I can manage as I am now, it’s not ideal, but there are probably others out there that this would be a bigger problem for.
I’ll take this as lesson learned and move on. Overall the Motability scheme and staff have been excellent and I can’t praise them enough normally.