Hi RockDude,
Unfortunately, your business as a Motability customer is not a high priority to most dealers.
The actually make a ridiculously small amount of money for each order, I’ve been told as little as £50 per vehicle! That doesn’t even cover the cost of a couple of hours with the Motability specialist.
Whilst it is true the dealers offload a significant number of vehicles via the Scheme, it’s just a numbers game. Retail customers are what keep dealerships going.
It’s a simple fact of life that their efforts are proportional to the profit they see in you walking through the door. Most simply do not care about your difficulty making a visit to them.
I have had contact with just about every VW Van Centre in the UK, trying to get a vehicle order. I can only describe VW customer service levels as pathetic. The best have been just OK.
Complaints only get you to the gatekeeper. Someone skilled in the art of fobbing you off. “Sorry you feel like that” but not sorry at all.
I’d say that complaining only makes the situation worse. Same for NHS, Motability, etc.
My advice would be find a different dealers and give them your business rather than reward the one that treated you so badly.