Might I ask the definitive process for ordering a vehicle from the Scheme please?
On atleast two previous occasions, I’ve made the application at the dealership and picked it up the same day. Admittedly, I was the Appointee on those handovers.
Now, because of the complication of there being a Court of Protection Deputy as Appointee, Motability insist I attend the dealership to order and then collect the car 4 days later. Not a problem, but an inconvenience, as the VW Van Centre is in Birmingham and I’m in West Yorkshire.
At first, Motability were insisting the Deputy would need to place the order but that would have cost more than a grand in solicitors fees. Now I’ve got to jump through various hoops to process the order to Motability’s satisfaction. If nothing else, it demonstrates just how much more prescriptive the process is these days. Might just be the legal involvement but find it over the top.
Which experience is the norm? Ordering and collection in the same visit. Or the two visit scenario prescribed by Motability?