Sorry to hear it, I hope you get sorted. Does that flippant response mean they could do that to anyone at any point if they wanted to? No safety net, don’t respond quickly and you’re out.
I could see that happening too. I just spent a week puking and didn’t look at the mail once, scary that could happen.
In my experience motability don’t give a rats about any of us now and definitely getting worse. They’ll quite happily leave you stranded with no car, no hire car, no pip money thank you very much.
I’m honestly considering buying a bargain used EV next year and get off this maddening excuse sure it’ll cost more but I can put more peace of mind processes in place and I’ll never have to deal with DirectLine ever again, thankfully.