You’re right Chris,
I’ve had dealings with Motability since 1984 when my Dad first got a little micra. Up until 2 or 3 years ago the service was beyond exceptional. Largely, couldn’t be faulted.
Now, it’s the same as every other organisation. Simply out to squeeze every last ounce of money for a significantly reduced service.
Price gouging exists in every walk of life alongside pathetic levels of customer service.
It’s almost like the great British public know they’re cash cows but shrug their shoulders and accept they can’t do anything about it.
With Motability there isn’t anything to do but if we all only give our patronage to exceptional organisations, the others have to catch up or die.
It will get worse before it gets appreciably better!