To be fair, why would they know those details yet? Rachel in accounts/treasuryHMRC won’t have finalised anything yet regarding deadlines and cut-offs. As for insurance, all they can do quote the current rate of insurance tax which, given there’ll be another budget first, could well change altogether anyway. You’d have been better off ringing Rachel, not that you’d have got any sense!
I wouldn’t phone her I’d ask her over dinner at the harvester ❤️❤️👍