I do not think it matters to Motability if customers leave the scheme. If I remember correctly, about 2 years ago, the motability numbers just passed 700K, and now its something like 900K.
The more customers the more support staff they have to employ and the overheads grow. Now the company is not profitable, they will cut costs, less customers, less overheads, and a ton of cars being sold off that will generate income.
Motability did send me a customer satisfaction survey, I told them the truth
The car is outstanding, the scheme is brilliant, its so easy.
Then I said I was looking to leave the scheme because of affordability and looking at alternative leasing options for my next vehicle
I do not think they will care, the scheme has grown too big to be manageable.
Hopefully it will improve over the next 6 months, and the AP,S become reasonable, I will not hold my breath..