@kezo Yes, that’s my thinking too. They already have a degree of complication with differing APs for PIP and WPMS customers, so to have a third AP for those who are full time wheelchair & stretcher users with permanent & substantial adaptations, and are thus exempt from IPT as well as VAT on the AP may be a stretch for them!
I suppose that they could quote APs exc VAT and then add the VAT for all those who aren’t exempt, but that’s confusing in itself before you even get to the IPT issue and how that’s applied. I suspect that there’s some head scratching going on at Motability Operations!