@especially Do you have a motability online account set up? If so what does it say about restrictions. if anything? If you do not have a motability online account, you can set one up here https://activate.motabilityoperations.co.uk/create/pre-check?utm_source=sign-in&utm_medium=link&utm_campaign=self-registration This would be helpful for you.
yes I have an online account. My application is approved. The dealer didn’t even put any details of car/me in before he got the restriction screen. Possibly the dealer is restricted?