Just to follow this up after speaking to direct line this morning. They are unsure as to why enterprise went down the route of a credit hire car rather than just arranging a car for when mine is collected for repair. When my car is collected for repair I am to call direct line and they will arrange for a bog standard car hire until my car is returned. I have emailed motability with a complaint over the way this was handled, just to express my annoyance more than anything I can’t fault the call handler at direct line so hopefully the rest of the repair process will go as planned.
Good to hear you got it sorted howeve,r I was under the impression it was DLM who arranged credit hire in the text they sent (DLM-credit hire)!