It’s always surprised me how Motability don’t seem to care about residual values. They bin cars off in auctions at rock bottom prices, yet won’t sell them to customers at a much higher price. Also, cars returned early aren’t offered to existing or new customers (so that they can get a car immediately) but, again, are binned off in auctions at rock bottom prices.
We had a run of Volkswagens through Motability and VW have two service frequency schedules – one that a sensible owner who wants to preserve as much residual value as possible and keep their car in tip top condition would use, and another less frequent schedule for the penny pinchers. Motability use the latter!
It’s naive of people to think that it’s Motability’s loss, not ours, as these policies ultimately contribute significantly to the high APs, as depreciation is always by far the biggest cost of car ownership.