Reply To: Mechanical termination being processed

#311884
Rich44
Participant

    I’d be very careful here Motability seem more than happy to throw customers under the bus the minute a deadline passes.

    when my car was written off they took 2 months to write it off then expected a new order within 2 weeks (over Christmas) or they take the hire car away then despite ordering when March came round they said no more hire car you’ve had it too long blaming DLM but we all know at that point it’s a Motability decision.

    They reversed that for me when I involved the CEO but others have not been so lucky, they say here’s your allowance back until your new car arrives but that’s takes up to 6 weeks to process so no car and no PIP either.

    Im not saying all this to frighten people but given that some new car waits can be up to a year then anyone can potentially be left with no car for a long time.

    If I were you I’d ask what happens if you order a car and thru no fault of your own it takes longer than 3 months to arrive and get that in writing maybe vie the CEO office even.

    If it were me I’d be looking at trying to find a stock car that meets my needs and is affordable. When I got my MG in 2020 I got that within 3 days of applying as it was in stock.

    I really hope you can find something agreeable. Also it’s worth noting that models that aren’t on the scheme can come on at any time like when manufacturers are trying to shift old models we’ve seen a few manufacturers do that in recent years.

    Fingers crossed for you.