I’ve even had to jump the car with the emergency power connector, annoyingly and thankfully when the car is dead I can get it back awake and unplugged in 5 minutes I’ve done it that often, and most of the time I take a jump pack with me everywhere and leave it with the bonnet cracked. It even died when I was using the granny charger, and I’ve always had the car plugged in when at home and still died. I had a call from the dealer yesterday and they are replacing the DC-DC converter which charges the 12v battery. I’m frustrated that Motability won’t replace a faulty car they’ll treated it as a cancellation and reorder which is horse-defecation as they are getting paid to supply a fit for purpose car, if something can’t be repaired the standard course is to replace or refund but I doubt they’ll give the AP back and all the PIP payments. I mainly don’t want to reorder as it’s £4900 now as when I ordered it was £1250 as I had a first car discount, and the only okay EV options which aren’t astronomical are the Ford Exploder and not-Capri, which would also leave me without a car for work for months and my manager is already annoyed with the headaches I’ve had with this Volvo. I’m already looking at fitting an external plug for my CTEK charger so I can leave the 12v on charge all the time.
Indeed you shouldn’t have to go to those extremes. I certainly wouldn’t be.
Are MB not providing you a hire car while its at Volvo or until the issue is solved. Like I said I totally understand and hopefully the new part sorts your issues. I’m guessing the 1st time they replaced the 12v.
As for exchanging it for another car, unfortunately that’s not really how the new car industry works. Mb doesn’t buy the car from the dealer, they just act as a broker between us and MB and the manufacture.
They actual buy the car at a set price from the manufacture and I don’t know how that effects the whole process when something goes wrong, I.e. who takes the hit. MB have had a lot of issues with people handing back cars mid lease and have got tuff on that, but still that shouldn’t effect cars with issues that cannot be fixed. Although you need to although that process to happen. Now they are likely replacing a different part to before. I get its not ideal.
It’s more than likely you’d have to do a Rejection and get a refund if you owned the car as I have seen a few people do on the ex30 of the scheme and certainly these issues are compounded when they happen, as we are not the owner of the vehicle MB are.
I guess one needs to read the MB terms and conditions and the actual consumer law to see how that effects us, as the lessee. That’s why they provide a hire car or a Taxi allowance. It’s never happened to me via mb. So I’ve not had to look into it all and I do get your frustration and I say this with no disrespect, you band aiding the car is just or was prolonging the issue. I get why you have been doing so, I do but, I’d just call rac again and again and contact MB and Volvo. As its not my car…Not my issue to solve. By doing so you have no real evidence of the issues happening either. leaving the 12v on charge is not a solution.
A hire car would be a better solution until the issue was fixed. Maybe you need to escalate your issues higher up the chain at MB and often that’s via email or in writing to the CEO, as others have suggested.
I’d give it one last go on the phone with them and ask how you escalate it higher as the people at the call centre only can do so much. Nothing is easy these days, when stuff goes bad. When my car was fixed, it took Autoglass 2 weeks to actually pay for the car once fixed and cost them another 2 weeks car hire of a mach e premium. Which was another whole sage to get, over a basic car and that was ice.
EX30 SMER Ultra