My suggestion is to be very careful:
1. Request from Motability to send RAC representative for an assessment.
2. If they refuse- raise a complaint and ask the complaints team for the same.
3. Once the assessment completed, it will take RAC a number of days to provide a written report to Motability. Request a FULL copy: they may originally refuse as there are codes and they may not want you to have them.
4. With the report in hand, request early termination ON MECHANICAL grounds – this way you will ensure if your next vehicle is faulty too, Motability will have no choice but to agree WITHOUT charging you any extras.
P.S. Based on my personal experience and may not reflect your situation.
Sent from a mobile device.
Apologies for briefness and spelling mistakes.
Motability Skoda Enyaq SportLine 85x April 2024 (unhappy customer - Ombudsman pending)
Motability Mazda CX-60 PHEV July 2023 (unhappy customer - early termination on mechanical grounds)
Motability VW Touran Family Pack May 2019 (happy customer)